Unacceptable Customer Conduct

To ensure a safe and professional environment, certain customer actions are deemed unacceptable and may violate our Terms and Conditions. These include:

1. Non-Payment or Fraudulent Transactions: Failing to pay for services, using stolen payment methods, or initiating chargebacks without attempting resolution.
2. Misrepresentation: Providing false information about equipment, ownership, or submitting fraudulent warranty claims.
3. Abuse of Services: Repeatedly canceling appointments without notice or attempting to bypass standard procedures.
4. Harassment or Disrespect: Using abusive language or disrupting business operations.
5. Unauthorized Use of Content or Branding: Copying company materials or misrepresenting affiliation.
6. Tampering with Equipment or Service Outcomes: Altering equipment to claim faulty workmanship or refusing recommended repairs while demanding warranty coverage.
7. Violation of Site or Platform Rules: Attempting to hack or overload our website or systems.

Violations may result in service suspension, refusal of future business, or legal action.

Cancellations, Refunds & Returns

We value your time and trust. Here's how we handle changes, cancellations, and refunds:

1. Cancellations:
   • Service Appointments: Cancellations made at least 24 hours in advance are accepted without penalty. Late cancellations may incur a fee.
   • Custom Orders: Orders canceled after production begins may be subject to a partial charge.
2. Refunds:
   • Repair Services: We'll re-inspect and correct issues within our guarantee period at no charge. Refunds are considered if we’re unable to resolve the issue after reasonable attempts.