Privacy Policy

At Maximum Machine Works, Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide to us when you visit our website.

Information We Collect

We collect the following types of personal information from website visitors:

  • Customer names
  • Email addresses
  • Phone numbers

How We Use Your Information

We use the information we collect to provide a seamless, secure, and personalized experience. Here's how:

  1. Service Fulfillment:
    • To respond to inquiries, schedule repairs, or provide quotes.
    • To track service history and equipment details for future support.
  2. Customer Communication:
    • To send updates about service status, invoices, or appointment reminders.
    • To follow up on satisfaction and offer relevant promotions.
  3. Operational Improvement:
    • To analyze service trends, turnaround times, and customer feedback.
    • To improve website usability and streamline booking or contact forms.
  4. Security & Compliance:
    • To prevent fraud or unauthorized access.
    • To comply with legal obligations, such as warranty documentation or tax reporting.
  5. Marketing (If Applicable):
    • With consent, to share newsletters, product updates, or special offers.
    • You can opt out anytime.

We never sell or rent your personal information. Any data shared with third-party tools is strictly for service delivery and protected by contractual safeguards.

Data Protection and Security Measures

We take data security seriously and implement a range of technical and organizational safeguards to protect the information you share with us:

  1. Secure Data Transmission:
    • All online forms and communications are encrypted using SSL (Secure Socket Layer) technology.
    • This ensures that any data you submit is protected in transit.
  2. Access Controls:
    • Only authorized personnel have access to customer data.
    • Role-based permissions ensure that sensitive information is only viewed or edited by those who need it to perform their duties.
  3. Data Storage & Retention:
    • Customer records are stored in secure, password-protected systems.
    • We retain data only as long as necessary for service delivery, legal compliance, or customer support.
  4. Third-Party Protections:
    • Any third-party platforms we use are vetted for compliance with PCI-DSS.

Third-Party Data Sharing

We only share visitor information with third parties when it’s necessary to deliver our services, comply with legal obligations, or improve your experience. We do not sell or rent your personal information—ever.

  1. Service Providers:

    We may share limited data with trusted third-party vendors who help us operate efficiently:

    • Payment processors (e.g., Stripe, Square) to securely handle transactions.
    • Scheduling platforms to manage appointments and reminders.
    • CRM or ticketing systems to track service requests and customer history.

    These providers are contractually obligated to protect your data and use it only for the services we’ve hired them to perform.

  2. Analytics & Website Optimization:

    We may use tools like Google Analytics to understand how visitors interact with our site:

    • This helps us improve usability, content relevance, and overall user experience.

Contact us

If you have any questions about our Privacy Policy, please do not hesitate to contact us.